Data Privacy Policy
Your privacy is important to us at Crest Point Works
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Crest Point Works respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Protection Measures
We treat the protection of your personal data with utmost importance and apply suitable technical and organizational safeguards to safeguard it. This encompasses safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during communication between your browser and our infrastructure.
Limited Access
Only authorized staff who require the information to deliver services can access customer data.
Although we deploy robust security measures, no online transmission method is completely secure. We continually enhance our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may have the right to view, update, delete, or limit how your personal information is used.
To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and satisfy legal obligations. Retention durations differ based on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: about three years after the most recent service interaction
- Payment transaction records: around seven years to meet tax and accounting requirements
- Website analytics data: roughly twenty-six months for analyzing service improvements
- Marketing communication preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies on this site to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and evaluate site performance.
You can manage cookie preferences via your browser settings. Note that turning off some cookies might impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
This site may feature links to third-party sites or services. This privacy policy pertains solely to Crest Point Works and this site. We are not responsible for the privacy practices of external websites.
We encourage you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Crest Point Works Privacy Team
Floral Street, London
London, United Kingdom WC2B 5NE
Email: [email protected]
Phone: +44 20 7349 1234
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.